Keynote Title

Future of GCCs - Shaping the Global Economy

Abstract

• Evolution of GCCs from cost centers to value centers.
• Future of GCCs - Efficiency centers → Automation and AI Drivers → Enable Core Business → Drive Business Growth.
• Quick snapshot of 2 real-time case studies.
• The next evolution of GCCs into Global Growth Engines.

Bio

Dr. Dinesh Kumar Murugesan is the CEO of EzyAct Consulting, a global GCC enabler operating across India, the US, Europe, the Middle East, Asia, and Australia. With nearly three decades of experience, he has led enterprise transformation across organizations such as TCS, Deloitte, Bank of America, and dsm-firmenich. A recognized expert in building and scaling Global Capability Centers, he has driven innovation, talent strategy, and business impact at scale. A sought-after speaker and executive coach, Dr. Dinesh is equally committed to mentoring young talent and shaping future leaders through education and thought leadership.