Panel Discussion Topic

Impact of Agentic AI on Workflows & Productivity

Bio

A Director of Engineering with over 19 years of experience, he specializes in building and scaling SaaS platforms, distributed systems, and developer ecosystems. At Freshworks, he leads the Marketplace, App Platform, and Developer Experience teams, driving both traditional applications and next-generation AI agents. His work focuses on aligning engineering execution with an AI-first business strategy to deliver measurable outcomes at scale.

He has led initiatives across agentic AI, MCP-based integrations, AI Actions, and low-code/no-code platforms, with a strong emphasis on developer productivity and ecosystem growth. Over the years, he has scaled platforms handling billions of monthly actions, enabled more than 40,000 live apps, and driven significant engineering transformation—reducing cycle time by 40% and UI maintenance by 60% through AI-assisted development practices. He is passionate about building and mentoring high-performing, distributed teams and excels at bridging the gap between business and engineering to accelerate go-to-market and monetization. His interests lie in developer-first platforms, AI-native product thinking, and operating in fast-paced environments where technology, product, and business intersect.