Keynote Title

Scaling Innovation: Lessons from Building AI-Enabled Global Technology Organizations

Abstract

1. Building an AI-First Organization

• Creating an innovation culture at scale

• Developing AI champions and upskilling the workforce

• Governance, adoption, and leadership lessons for enterprise-wide AI transformation

2. AI for Business: Reimagining Products, Services & Customer Value

• Embedding AI into products, platforms, and business processes

• Identifying high-value AI use cases

• Moving from automation to business innovation and new value creation

3. AI for Workforce: Driving Productivity at Scale

• Leveraging AI to improve engineering productivity, quality, and time-to-market

• Practical approaches to AI-assisted software development, operations, and knowledge management

• Measuring business impact beyond AI experimentation

4. Scaling Global Technology Organizations

• Lessons from transforming a GCC from 400 to 1,700+ professionals

• Building trust with global stakeholders

• Creating an empowered culture with end-to-end ownership and measurable outcomes

5. The Future of AI-Enabled Enterprises

• Agentic AI and autonomous engineering

• The evolving role of GCCs as Innovation and Transformation Hubs

• Leadership priorities for building resilient, AI-native organizations over the next five years

Bio

Dynamic Business Leader with three decades of experience in IT with top IT Services organizations (TCS/Wipro), Captive units of Global Banks like ANZ/Citibank and Digital Payments Processors, with strong focus on Innovation and Transformation. Built Delivery Centers and managed Global teams with 6000+ staff across Asia/Europe/US/LATAM. Built innovation COE to carry out R&D and build pilots/solutions with new technologies in Artificial Intelligence, Digital and Blockchain.